Delivery Terms & Conditions
Delivery Regions & Rates
Delivery is available across UK and Ireland. Delivery to Offshore Islands by request*.
From Belfast to Birmingham, Dublin to Derby, London to Limerick, Cork to Cardiff, Galway to Glasgow.
Delivery is included to Great Britain on all pallet deliveries. Home delivery.
Important Delivery Information
*Please note deliveries may take longer in the build up to Christmas
Please give clear instructions on where deliveries can be left using the 'special instructions for seller' section before checkout, or give us a call on 048 895 41116.*
Delivery is charged per pallet. If your order contains more than one pallet delivery, we may need to contact you for the additional delivery charges.
While delivery is to kerb side, drivers usually go above and beyond to ensure that our pallets are in the best location for you as possible, however, delivery onto the property is at the discretion of the haulier. It always helps to be in on the day of delivery to lend a hand. If you aren't going to be in, please give clear instructions on where deliveries can be left using the 'special instructions for seller' section before checkout, or give us a call on 028 895 41116.
Free delivery for all bulk/pallet orders.
Smaller orders have a £45 delivery fee.
*Unfortunately, we don't provide delivery to some areas within the following Scottish postcodes: HS, KW, PA, ZE. We can deliver to Highland and Islands but there will be an additional charge. If you are unsure whether we deliver to your area, please get in touch.
Fire Pits & BBQs
Please note that lead time on Fire Pits & BBQs is currently 2-3 weeks due to high demand.
IMPORTANT DELIVERY INFORMATION:
All deliveries made by the Surefire Wood would be considered as a heavyweight delivery and as such our transport company will generally use larger vehicles to make these deliveries. The vehicle is equipped with a tail lift and the goods will in most cases be palletized.
While delivery is to kerb side, drivers usually go above and beyond to ensure that our pallets are in the best location for you as possible, and it always helps to be in on the day of delivery. If you aren't going to be in, or you require delivery on a set day, please give clear instructions on where deliveries can be left using the 'special instructions for seller' section before checkout, or give us a call on 048 895 41116.
If you are concerned that a larger vehicle will have access problems or be subject to road restrictions, you are advised to contact the Surefire Wood prior to placing your order. We will then endeavour to make an alternative arrangement for you. The pallet can only be left on a flat, stone, concrete or tarmac surface, free from manhole or service covers which can be accessed by a manual pallet truck. The driver will be unable to push the pallet up or down inclines or across grass or gravel pathways.
Surefire Wood use one of the largest pallet networks with a full track and trace facility, offering a strong pallet network with a range of services, however being a road delivery it can be subject to matters beyond its control, such as road closures, traffic etc. As much as possible we will keep you advised of any potential delays. Please also note that this is an unguaranteed service, but rest assured, we will make every attempt to keep your order on track.
When you are in receipt of your order, it is important to check the packaging for any visual damage to the goods and then sign for its safe arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
If your order arrives as arranged but we are unable to deliver because you are not home (and have not agreed in advance to unattended delivery at your own risk being made), or there is insufficient space available for the vehicle to safely manoeuvre on the road AND operate a tail lift with goods weighing up to 1000KG, you will be liable for any additional costs incurred for the failed delivery and the goods either being returned or redelivery having to be arranged. The return delivery charge for failed deliveries incurs a £70.00 minimum charge.
Where goods are refused on delivery that are found to be undamaged on return, we reserve the right to pass on FULL carriage charges that we incur in returning the goods to us.
Orders received by 1pm (Monday-Thursday) within N Ireland will be delivered within 1-3 days (excluding weekends and Bank Holidays). England/Republic of Ireland/Scotland/Wales delivery is 2-7 days (Excludes Bank Holidays). Friday & Weekend Orders will usually be despatched on the next Working Day.
All pallets are delivered to the kerbside as near as possible to the delivery address. It will then be the responsibility of the customer to ensure that the product is moved promptly and does not obstruct the carriageway or pavement.
Some local authorities may prosecute if an obstruction is not cleared. Surefire Wood and its agents will accept no responsibility for any obstruction. Access to your premises must be suitable for a 30ft (9.2m) heavy goods vehicle (for example, can a fire engine get to the drop off point?) If permits are required, they must be obtained by the customer.
This does not affect your statutory rights.
If you have any special requirements please contact us before placing your order.
Completion of your order is agreement to our Terms & Conditions of Sale.